Credit card firm hit by technical glitch

June 19 2009

Credit card provider Barclays suffered a technical fault earlier this week, which left many of its cash machines inaccessible to customers.

Bank users trying to log into online accounts were shown a "technical problems" page and advised to try later, while cash machines were unable to give out money after the bank experienced a technical glitch to its systems.

It is believed a computer failure in the bank's Gloucester offices led to the network crashing, with a bank spokeswoman stating a "hardware failure" was the cause.

People in London, the south of England and parts of south Wales were affected, including a number of credit card customers.

One female customer told the Daily Mail she had been unable to use her credit card abroad as a result of the glitch.

She said: "I'm currently abroad and can't use any of my cards - cash or credit - related to Barclays and when I called the bank I was told they are upgrading their system."

"I'm now stuck in a foreign country without any means of help and money until Barclays decide when I can access my account."

Apacs recently recommended that Brits heading abroad take various methods of payment with them, including prepaid credit cards.

Find out more about card solutions with PIXPAY.

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